Pedro Iniesta

Pedro Iniesta Experience with outcomes, not just titles.

10+ years shipping products end-to-end—discovery to delivery—across B2C, B2B SaaS, e-commerce, and public sector.

Senior UX Product Designer ・ MBA ・ 10+ years

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I have led 38+ end-to-end projects across web, mobile, and product platforms and ecosystems, aligning user needs with business goals and shipping measurable outcomes. MBA-backed product thinking, strong discovery-to-delivery craft, and dependable execution with cross-functional teams.

I focus on discovery and experimentation, analytics-driven iteration, and products that scale.

I work across B2C growth and B2B SaaS, improving activation and conversion from discovery to delivery in startups and enterprises—Privacy, Secure & Accessible by Design.

I also design API-first and AI-powered products, even CLI and MCP products, collaborating hands on with engineering on architecture, integrations, and interface contracts, boosting user creativity and automations and fostering best developer experience practices.

Key Achievements

  • TUI B2C and B2B ops platform: 20% faster handling, 10% fewer escalations. Lightweight design system adopted by 2 squads in 6 weeks.
  • Enterprise e-commerce: Checkout up 12%, abandonment down 15% through research and iteration.
  • Delivery: MVP first release in about 6 weeks, learnings within 3 weeks. Privacy, Secure & Accessible by Design, bilingual UX.
  • Build and validate: Built working prototypes and MVP features in code to validate flows early and accelerate iteration from discovery to delivery.

Education

  • Master of Business Administration (MBA), Escuela de Organización Industrial (EOI)
  • Bachelor in Graphic Design, IED Madrid
  • Software Development Diploma, IES Mare Nostrum

Skills & Tools

  • Product and UX: discovery, problem framing, user research (interviews, usability testing, surveys), information architecture, interaction design, prototyping (low to high fidelity), usability evaluation, metrics-driven iteration, roadmapping, delivery planning, i18n and l10n, MCP, CLI/GUI, API Products.
  • Design systems: Figma libraries, components, tokens, pattern documentation, contribution model, governance.
  • Collaboration and process: stakeholder workshops, cross-functional leadership (PM, Engineering, Ops), agile and lean, design to dev handoff.
  • Compliance: Privacy, Secure & Accessible by Design (WCAG 2.1, EN 301 549, GDPR), multilingual UX, procurement-ready documentation.
  • Analytics and research tools: Amplitude, Hotjar, FullStory.
  • Design and delivery tools: Figma, FigJam, Sketch, Miro, Jira.
  • Technical: HTML, CSS, JavaScript, React, Angular, Git, REST APIs, SQL, CMS, Supabase.
  • AI and automation: AI and LLM UX, Codex, Claude Code, GitHub Copilot, n8n, Figma MCP, MCP/CLI/API Design, Docker, Bash.

Resume

Experience

  • June 2016 - Present (Remote & Hybrid, EU)
    Independent Consultant
    UX/Product Designer & Researcher

    Owned end-to-end product design for startups, enterprises, and public institutions, shipping MVPs and scaling journeys across diverse industries, establishing project-level design systems, analytics-led iteration, and partnering closely with developers on integrations and delivery.

  • February 2022 - November 2023 (Remote, EU)
    Softtek & TUI Group
    Lead UX Designer (Contractor)

    Led cross-functional UX to unify B2C/B2B experiences and launch an operations platform, streamlining critical workflows, establishing a lightweight design system, and driving data-informed iteration across markets.

  • October 2020 - December 2021 (Madrid)
    Cloud District
    UX Design Consultant (Contractor)

    Drove discovery, UX/UI, and testing for digital-transformation programs across multiple industries, clarifying value propositions, simplifying onboarding, and optimizing funnels with PM/Engineering partners.

  • June 2016 - October 2017 (Madrid)
    Machiina
    UX/UI Designer (Contractor)

    Redesigned a large-scale e-commerce experience using research and experimentation to strengthen navigation, search, and checkout while aligning design and engineering via reusable patterns.

  • September 2014 - April 2016
    Freelance
    Web Designer & Developer (Part-time)

    Digital graphic design and front-end development, mostly on HTML, side job while studying at college.